Terms & Conditions
By visiting and/or using this site in any way, such as browsing products or placing an order, you agree to these conditions. Please read them carefully. These terms and conditions may change with or without notice and are effective immediately upon being posted.
The production and shipping of a custom order or in-stock order may be delayed if payment is not received within the desired time specified in the payment policy on the listing. Spy Racing reserves the right to cancel the order and report an un-paid item through ebay which can result in an un-paid item strike. Please check the payment policy on the listing as buy it now policy and auction policy are different. All orders are final and any deposit left is non-refundable.
Upon receiving your item you must sign off you accept the items condition. After signing the acceptance of the item, you have an additional 24 hours to report to (Viper Quads) any cosmetic or physical damages to your product which you may not have noticed on delivery. Outside of that period of 24 hours, Viper Quads cannot accept the claim and will not be liable for such damages, as we have found there are many accidents’ that occur whilst in the customers care.
If you decide or must have your bike delivered crated Viper Quads can not be held responsible for faults that can occur from the self assembly process.
Viper Quads does its best to represent the colour of its products to the best of its ability, but the colours are only a rough estimation, the actual colours could look different because of one’s computer screen can be different.
Viper Quads have an independent inspection of every product, and will not ship a product until an elaborate testing procedure is PASSED on all tests in accordance with CE regulations. If anything is wrong with the item after it is delivered, everything is covered under the manufactures warranty, and Viper Quads will make its best effort to uphold the warranty through its parts warehouse and warranty service department, if we do not have the parts available in-stock these will be ordered from the factory and can take up to 21 days.
For custom orders, most of the time involved is the custom building of the item to your specification; lead times are 8-10 weeks, all stock items are delivered within 2-4 weeks (starting from deposit or full payment by customer). Viper Quads cannot be held responsible for delays caused beyond our reasonable control (including, without limitation, acts of God, delays pending customs clearance, governmental actions, war or national emergency, acts of terrorism, labour disputes or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials.
MONEY BACK GUARANTEE:
We want to provide you with the best possible service we can, this is why we offer a 14 day money back guarantee. If you are not entirely satisfied with your product for any reason you can return the item to us within 14 days of receipt we will offer you a refund less a 10% re-stocking fee as long as the returned item is unused and in original packaging and condition with no marks scratches or damage of any kind, please note if the item is a vehicle this must also have not been registered with DVLA. Please note that the delivery cost is non-refundable and the buyer is responsible for returning the item back to us, on safe return a refund will be issued within 30 days. To return products, please inform us in writing by email to:
On receipt we will inform you of the return procedure by e-mail.